Building a Fintech Merchant App for QR Payments, Settlements and Lending
A mobile app that takes small merchants from paperless onboarding to accepting QR payments, tracking settlements, accessing business loans and earning referral payouts, all from one place.
5
Step paperless onboarding
1
App for payments, settlements and loans
3
Settlement views (settled, pending, on hold)
WhatsApp messaging gets complicated at scale.
The client had a strong network of local retailers but no single digital channel to onboard them, collect payments for them, and offer them credit. Onboarding depended on paper forms and branch visits, so activation took days and many applications stalled halfway. Once live, merchants had little visibility into their money: they could not easily see which payments had been settled to their bank, which were still pending, or why some were on hold. On top of that, the client wanted merchants to act as a distribution channel for loans and other products, but there was no simple way for a shopkeeper to refer a customer, track that lead, and get paid for it.
Challenge 1
Paper-based KYC and document collection slowed merchant activation and caused high drop-off
Challenge 2
No way for a merchant to pause an application and resume it later without starting again
Challenge 3
Limited visibility into transactions, settlements and payouts led to frequent support calls
Challenge 4
Business credit was offered through separate channels, disconnected from the merchant's payment history
Challenge 5
No structured, trackable referral process for merchants selling financial products to their customers
Challenge 6
Support queries were handled over phone, with no ticket history or status tracking
Breaking KYC into short, resumable steps with auto-filled data does more for completion rates than any single design tweak
Clear settlement status is the feature merchants value most, because it answers the question they ask every day
Credit offers work best when they appear inside the tool merchants already use to run their business
Referral programs build trust when consent, lead status and commissions are visible at every stage
Supporting both self-serve and assisted onboarding in one app lets a business grow digitally without losing its field relationships
Built with technologies we trust.
Project Goals
The Outcome
We built a merchant app for a large Indian financial services group that wanted to serve small and mid-sized retailers through a single mobile experience. Merchants sign up and complete KYC on their phone, get a live QR code, watch every payment and settlement as it happens, apply for business loans, and earn commissions by referring financial products to their own customers. Field employees can also assist merchants through the same journey, so the app works for both self-serve and assisted onboarding. The result is one app that covers onboarding, QR payments, settlements, credit and referral income for the client's entire retailer network.
Conclusion & Impact
"This project showed that small merchants will fully adopt a digital financial product when it is simple, transparent and useful every day. By bringing onboarding, payments, settlements, credit and referral income into a single app, we helped the client turn its retailer network into an active, digitally served community and a scalable distribution channel for financial products."
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